MEET THE STAFF

Bruce Agness - Agency Principal


Bruce Agness was born and raised in Houston, Texas, where he attended Westbury High School and worked in his family real estate business buying, selling and managing single and multi-family units. In 1979, Bruce went on to earn his BBA in Finance at Sam Houston State University. After graduating from Sam Houston State University with his BBA, Bruce had a short stint in accounting before starting his career in the insurance industry. He spent two years as a claims representative before joining the sales team at Texas Employers Insurance Company. In 1984, he joined the ranks of Indiana Lumbermens Mutual Insurance Company as a territory rep in Austin, Texas. During his more than 20-year career at ILM, he moved into management. He also became very involved with the Lumbermen’s Association of Texas, where he was elected to the Board of Directors and was named Associate Member of the Year. In Austin in 2005, Bruce founded Lumber Insurance Services, a retail insurance agency serving the lumber industry throughout Texas. He has expanded the agency to over 30 states, and it is now the largest retail lumber insurance agency in the United States. In 2015, Bruce and his sons founded Waterloo Insurance in order to diversify and grow the reach of their customer base. Waterloo Insurance specializes in commercial property and casualty insurance in Central Texas. In 1998, he co-founded Mobile Loaves and Fishes with a group on five men, including Alan Graham. MLF is a non-profit formed to serve food and provide dignity to the homeless and working poor in Austin, Texas. Bruce helped grow MLF into a truck operation with over 20 trucks and 20,000 volunteers. He is currently the Chairman of the Board for MLF. In 2015, MLF expanded to build and open a 30-acre community that houses 250 chronically homeless. It is a true community with everything a community has to offer: a store, outdoor movie theater, many laundry mats, chapel, community center, garden, chicken coop, dog park and much, much more. It has been so successful that Phase Two in now in the works. After a busy week of work and MLF, in his free time Bruce loves to spend his time in the Texas Hill Country at the family ranch on the Willow City Loop. He enjoys entertaining family and friends in Fredericksburg and showing off the beauty of his favorite part of the world. Click Here to Email Bruce




Chris Agness - Agent


Chris Agness was born and raised in Austin, Texas, where he attended Westlake High School. In 2007, Chris went on to earn his BBA in Finance at Auburn University. He would often return home in the summers to work at the family agency, Lumber Insurance Services.
After graduating from Auburn University with his BBA, Chris moved to Philadelphia where he worked for Pennsylvania Lumbermens Mutual Insurance Company (PLM). During his time with PLM, he worked with the underwriting, marketing and claims teams building a great understanding of how the insurance business works.
In 2012, he moved back to Austin and started full time at Lumber Insurance Services. Since coming back to the family business, Chris has helped expand the agency to over 30 states. It is now the largest retail lumber insurance agency in the United States. In 2015, Chris along with his father and brother founded Waterloo Insurance in order to diversify and grow the reach of their customer base. Waterloo Insurance specializes in commercial property and casualty insurance in Central Texas.
Chris has become very involved with the Lumbermen’s Association of Texas (LAT), where he currently sits on the Board of Directors. He also sits on the board of The Independent Insurance Agents of Austin (IIAA). In high school, Chris achieved the rank of Eagle Scout and continues to stay involved with scouting via National Eagle Scout Association (NESA). Chris has been a longtime supporter and volunteer at Mobile Loaves and Fishes as well as KIPP Austin Public Schools.
Chris was married in 2017 to Katie Brown Agness, whom he met while attending Auburn University. In 2019 Chris and Katie welcomed twins to the family: a son named Gatlin and a daughter named Hazel. They currently live in Austin with their dogs, Bonnie and Charlie, and enjoy traveling and spending time with friends and family. Click Here to Email Chris




Jeremy Agness - Agent


Jeremy Agness was born and raised in Austin, Texas, where he attended Westlake High School. In 2010, Jeremy went on to attend Colorado State University. He would often return home in the summers to work at the family agency, Lumber Insurance Services.
In 2013, he moved back to Austin and started working for Mobile Loaves and Fishes (MLF). MLF is a non-profit formed to serve food and provide dignity to the homeless and working poor in Austin, Texas. Jeremy specifically worked as a carpenter on the Community First project. Community First is a 30-acre community that houses 250 chronically homeless people in Austin, Texas. In 2014, Jeremy came on full time at Lumber Insurance Services. Since coming back to the family business, Jeremy has helped to retain and grow the business while furthering his knowledge of the insurance industry.
In 2015, Jeremy along with his father and brother founded Waterloo Insurance in order to diversify and grow the reach of their customer base. Waterloo Insurance specializes in commercial property and casualty insurance in Central Texas. Jeremy has become involved with the Lumbermen’s Association of Texas (LAT) via Lumber Insurance Services. In high school, Jeremy achieved the rank of Eagle Scout and currently sits on the board of the Austin Chapter of the National Eagle Scout Association (NESA). Jeremy has been a longtime supporter and volunteer at Mobile Loaves and Fishes.
Jeremy is an avid outdoorsman and after a busy week of work, loves to spend his time in the Texas Hill Country at the family ranch on the Willow City Loop. Click Here to Email Jeremy




Rebecca Black - Customer Service Representative


Rebecca Black was born in Austin, Texas, and raised in Portland, Texas. She graduated from Gregory-Portland High School in 1989. She was a member of the Business Professionals of American organization her senior year and won first place in area competition and first place in regional competition on the Entrepreneurial Team. Her other favorite extra-curricular activity in high school was theater.
She attended Texas A&M University Corpus Christi to study business and graduated in 1993 with a bachelor’s degree in Business Management.
She went back to college in 1996 at Texas A&M Kingsville, graduating with a bachelor’s degree in Interior Merchandising in 1999.
In 2000, she began working as a Personal Lines Account Manager at Swantner & Gordon in Portland, Texas.
In 2005, she became actively involved in American Cancer Society’s Relay for Life. She was the Event Chair for the Gregory-Portland Relay for Life for seven years. She oversaw all of the other committees to ensure they had what they needed for a successful event each year.
In 2014, Rebecca took a leap of faith, relocating to Austin to be closer to her family and moving into the Commercial Lines side of Property & Casualty. She joined the Waterloo team in 2016.
Rebecca enjoys traveling and spending time with her family. Click Here to Email Rebecca




Jane-Diane Mullett - Customer Service Representative


Jane-Diane Mullett was born and raised in Texarkana, Texas. She graduated from Texas High School and attended Texarkana Junior College and Stephen F. Austin University in Nacogdoches, Texas, where she majored in Psychology. In the 1970s, she moved to Houston, Texas, and met her future husband, Kevin. Together, they moved to Austin, Texas, where they currently reside.
Jane-Diane’s career in Insurance began in 1987 when she began working for Bruce Agness with Indiana Lumbermen’s Mutual Insurance Company. She worked in various roles through the years under Bruce’s tutelage, including Secretary, Office Manager and Executive Assistant. When Bruce established Lumber Insurance Services in 2005, she began working as a CSR and continues to do so for LIS and Waterloo Insurance. She especially values the long-term relationships developed with the Insureds that She has worked so closely with. Jane-Diane enjoys world travel, politics, sports cars, raising and rescuing her pets, and being with people. She has never met a stranger and cherishes her large group of friends and family. Click Here to Email Jane-Diane




Christina Smith - Operations Manager


Christina Smith was born and raised in Littleton, Colorado, where she attended Chatfield Senior High School. Shortly after graduating in 1999, Christina began working as a CSR at a Commercial Insurance Agency in Denver, Colorado. She quickly moved her way up to Senior CSR and obtained her CISR designation. In the spring of 2008, Christina made the move to Austin, Texas, with her husband and two young children. Christina joined the Lumber Insurance Services team as a CSR in August 2008. Recently she transitioned into Operations Manager for Waterloo Insurance, while also maintaining her role as Senior CSR/Operations Manager for Lumber Insurance Services.
Christina has been married to her high school sweetheart Brian for 19 years and they have 2 sons. Austin attends and plays baseball at Southwestern University in Georgetown, Texas, and Reid is a student and member of the basketball team at Cedar Park High School in Cedar Park, Texas.
In her free time, Christina enjoys spending time with family, attending her sons’ sporting events, and enjoying the outdoors with her three rescue dogs. Click Here to Email Christina




Mike Edwards - Agent


Mike Edwards was born and raised in Austin, Texas, where he attended Westlake High School. In 2013, Mike went on scholarship to play Division 1 lacrosse at Mercer University in Macon, Georgia. After lettering his first two season, he retired due to injuries and transferred closer to home to Texas A&M University. In May of 2018 he graduated Cum Laude with a minor in Recreation, Park and Tourism Sciences and a certification in Parks and Conservation.
During college, Mike worked as a hunting and fishing guide. In the fall he would guide quail and waterfowl hunts on the Trail Ranch in Albany, Texas, and in the summer he would relocate to Estes Park, Colorado to guide backcountry fly fishing expeditions for Sasquatch Fly Fishing. Additionally, he worked one season as a fly fishing guide on the remote Tsiu River in southeast Alaska. In 2018 Mike joined the Waterloo team as the newest producer. His goal is to bring top quality customer service combined with an approachable demeanor to the client base of Waterloo Insurance.
Mike is involved with his local church, as well as coaching youth lacrosse in the greater Austin area. In his free time, he is an avid outdoorsman, continuing his fly fishing and hunting adventures as often as he can! Click Here to Email Mike




Clare Beagle - Customer Service Representative


Clare Beagle was born and raised in Colorado. She graduated from Littleton High School and then went on to attend Louisiana State University. Upon returning back to Colorado, she met her husband Jeff, and began working at a collection law firm where she stayed for 5 yrs. In 2015, she accepted a position at a prestigious law firm as a file clerk in downtown Denver. She quickly was promoted to legal assistant after 6 months. She loved learning for the next 4 yrs about criminal defense, civil litigation, and insurance from a personal injury standpoint. In the fall of 2019, Clare and her family relocated to Austin, Texas. She’s since joined Waterloo Insurance and is enjoying applying her drive and dedication to this new team. Clare enjoys spending time with her husband Jeff, son Wyatt (age 6) and daughter Scarlett (11 months). They are looking forward to exploring their new home state of Texas. Click Her to Email Clare





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 3825 Bee Caves Road

Austin, TX 78746

512-605-1086

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